Terms of service

General Terms & Continuity of Service

Continuity of Service (COS) Statement Transalis considers continuity of service of utmost importance. Our customers regularly exchanging thousands of orders and invoices with their trading partners through OpenEDI™. OpenEDI™ is the Transalis flagship application service; certified, tested and in production use for electronic enablement with the major brands, retailers and department stores in the UK. Since inception of OpenEDI™ in 2003 not a single order or invoice has been lost and service availability is in excess of 99% including scheduled times for maintenance and upgrades outside of normal business hours. Transalis enjoys extremely high customer satisfaction rates - a key success criteria, which is constantly monitored by Transalis management. In addition, Transalis was supported by the Department of Trade & Industry to develop OpenEDI™ into a secure and reliable platform for the UK's business community. Our service has been commended by the Government's Business Minister, Nigel Griffith "Transalis OpenEDI™ is a tremendous product, this is great news for any UK business & typical of the innovation the DTI is delighted to support."

Transalis servers and networks are hosted in secure, purpose built multi-million pound data centres in London Docklands with further secure fail over data centres around the UK. Servers are subject to constant monitoring, online and offline archiving whilst backup of all data is performed on a regular basis. OpenEDI™ and related EDI services are further based on a state of the art infrastructure with extended secure facilities located in the USA to assure our customers of secure EDI communication.

This infrastructure provides multiple points of data recovery, Uninterruptible Power Supply (UPS), redundant power feeders and generators, redundant halon fire detection and suppression systems, and multiple communications entry points are just some of the inherent secure infrastructure characteristics which our services are based on.

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The Transalis Continuity of Service has proved invaluable to all our larger customers with turn over of between £25m - £200m and we look forward to welcoming your organisation, whatever its size, to our rapidly growing community. OpenEDI™ is referenced by customers and representatives from global standards bodies including GS1, OFSCI, BASDA, and the UK Department of Trade and Industry.

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Payment: Annual payment for web and integrated services. Services run for duration of payment i.e. 12 months contract. Full payment required prior to go live. Traffic over 250 documents or equivalent kchars per month invoiced quarterly in arrears at excess rate between 50p and 15p per kchar or as otherwise agreed in separate Services Agreement.

Delivery of Service: You can be live online with OpenEDI™ within 24hrs (working week Monday to Friday 9 to 5) of receiving a valid order, web service only. Transalis reserve the right to suspend set up of service for invalid orders.

Cancellation/Refund Policy Annual Payments: Services run for duration of payment i.e. 12 months contract, no refunds available for any work undertaken/services established, data prepaid for and/or sent/received on the customers instruction for duration of subscription period.

System Requirements: Any type of Internet connection (modem, ISDN, Broadband, wireless), PC or Internet Browser. OpenEDI™ works for any file format, operating system & transmission protocol including EDI, AS2, XML, CSV, FTP, HTTP, dTV, Satellite & mobile technology.

Privacy Policy: We provide this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website and when you use our services. We wish to help you make informed decisions, so please take a few moments to read our policy and learn how we may use your *company information. The only company information that is collected at this website, is the information that you choose to provide – for example when:

*You register your details on our OpenEDI get it now form.
*You request further information about our services.
*You contact us with an enquiry.

Your company information will only be used for the purpose for which you have provided it. We do not pass on your company details to any other 3rd parties for marketing purposes. Where we would like to use information to contact you about new services, we let you know and ask your permission.

Disclaimer: OpenEDI™ is capable of transmitting any type of data file, not just EDI documents. Transalis cannot warrant the content of files transmitted through the system. As such, the client is responsible for ensuring with their trading partners that the content will not impair the operation of their systems and/or business. This includes, but is not limited to, virus checking, data field content, data field value validation, data format verification, and field length validation. You should take normal, prudent data processing actions in handling any data from/to any other party, the same as you would with any electronic system. Further, Transalis cannot be held responsible in any way whatsoever for any delays, omissions, breaches or service failures of any kind by 3rd party organisations that our beyond our control.

Security: Please be aware that communications over the Internet, such as emails from you to us, are not secure unless they have been encrypted. Your communications to us may route through a number of routes before being delivered - this is the nature of the World Wide Web/Internet. Transalis cannot accept responsibility for any unauthorised access or loss of company information that is beyond our control.