Customer Experience Manager

Location: South East
Role: Hybrid

Transalis are a market leader in the provision of digital frictionless business solutions that help businesses trade with each other at a global level. We have an enviable list of household names including Argos, boohoo, Smeg and Superdrug that rely on us to connect them to their trading network.

To support our continued growth in 2022 we are looking to recruit a talented Customer Experience Manager to take ownership of increasing existing ARR in line with growth targets and develop a team to achieve their potential.

The type of person we are looking for has the following personal qualities:

  • Goal orientated
  • Takes ownership of tasks
  • Ambitious to develop your skills & personal income
  • Ability to coach and mentor others to exceed their potential

Skills/Experience Required:

  • Demonstratable track record in achieving sales growth targets
  • Proven ability to plan and execute account growth strategies
  • Churn prevention best practice
  • Background in EDI, eInvoice or similar SaaS based business


Key accountabilities:

  • ARR revenue growth
  • Churn reduction
  • Maintain a good understanding of Transalis products and services


In return, we offer a competitive salary and generous compensation scheme plus personal development opportunities, a contributory pension scheme and 23 days holiday.


Join us and help shape the future of Transalis and the EDI landscape.

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