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Customer success guaranteed

Transalis customer success team work hard behind the scenes to establish a connection with all the companies within your trading network.

Transalis·
Transalis Customer Success

Customer success guaranteed

Customer Onboarding & Trading Partner Outreach Programme

One of the key benefits of eInvoicing is the easy, fast and accurate exchange of invoices with your trading network, dramatically improving efficiency, enabling you to eliminate blocks and helping to speed up payments. Whilst this is true, success is very much reliant on your trading network having the ability to receive and send eInvoicing documents with their existing systems.

Transalis eInvoice™ offers a Partner Web Portal that allows any trading partner in your network to instantly receive, process and send documentation directly with you.

The trading partner outreach communication programme is a core component of Transalis customer onboarding processes, guaranteeing a higher adoption rate of your trading network than other eInvoicing providers.

Onboarding features include:

  • Automated adoption email nurture workflows
  • Partner registration page (branded with your logo)
  • Priority partner telephone call
  • User training
  • Online customer training sessions
  • Full support guideSupport ‘walk-through’ videos

In addition, you will have a dedicated Account Manager who you can contact at any time throughout the onboarding process. Once live, as well as your Account Manager, you can also raise any issues or questions directly onto the Transalis Support portal for speedy resolution.

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Insights, trends and customer stories about EDI and eInvoicing. Find out more about EDI solutions, EDI transactions, EDI networks and EDI integrations. Learn about digital invoice processing, eInvoice validation, as well as the latest on eInvoice cross-border regulations.

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