Customer Success

Customer Support for Success

Transalis supply chain customer support packs

Enhance your operational effectiveness with help from our expert supply chain support team. We offer a range of support packs tailored to your requirements.

Project Management Pack

Guaranteed on-time, on-budget project delivery with experienced experts and transparent communication.

Onboarding Pack

Fully managed supplier communication services to deliver seamless onboarding of your retail network.

Customer Success Pack

Maximise your investment with dedicated support, regular heath checks and ongoing supply chain optimisation.

Annual Maintenance

Minimise downtime, spot security vulnerabilities, and maintain consistency and accuracy.

Q&A with Huw

Elevating Customer Support

Huw Davis, Transalis Customer Support Director, explains how he makes sure his team deliver efficient onboarding experiences and responsive support, every time.

Guaranteed on-time, on-budget, project delivery with experienced experts and transparent communication

Our seasoned Project Managers ensure the success of your projects with their extensive knowledge and expertise. They excel at keeping even the most complex projects on schedule and delivering them on time. Weekly catch-ups and access to the Transalis project management platform keep all key stakeholders fully informed of the project’s status.

Cost: From £2,500 a Project Management Pack includes a kick-off meeting, a detailed project plan, weekly meetings, and full visibility through the Transalis project management platform.

Fully managed supplier communication services to assist with network onboarding

When migrating to EDI or eInvoice processing, it’s crucial to ensure your network of suppliers and buyers is fully aligned and informed to support smooth project delivery. This often-overlooked task is essential for success.

Transalis takes on this responsibility, handling outbound communication, assessing supplier/buyer technical capabilities, prioritising project start dates and maintaining ongoing communication throughout the onboarding process.

Cost: From £2,500, Onboarding Packs offer peace of mind by managing all supplier/buyer communication, Q&A, training and onboarding scheduling.

Maximise Transalis investment with dedicated support and ongoing supply chain optimisation

Ensuring you make the most of your investment with Transalis, our Customer Success Pack is designed to provide ongoing support and supply chain optimisation. We offer annual health checks, continuous training, monthly check-ins, and quarterly review meetings. Additionally, you’ll have a single point of contact dedicated to your needs, ensuring a seamless and efficient experience.

Cost: From £2,500 per year, a Customer Success Pack guarantees that you stay on track and maintain a frictionless supply chain.

Minimise downtime, spot security vulnerabilities and maintain consistency and accuracy

Enjoy peace of mind with our Annual Maintenance Pack, which ensures your API connections stay up-to-date and secure. This comprehensive service pack keeps your systems running smoothly and efficiently. Our proactive approach minimises downtime, prevents security vulnerabilities, and ensures consistent performance, allowing you to focus on your core business activities without worrying about technical issues.

Cost: From £1,500 annually, you can rest assured that your supply chain operations run frictionlessly and remain protected.

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