FAQs
FAQs
Check out some of the most frequently asked questions below. Or give our friendly team a call on 0845 123 3746
What is EDI
EDI is the traditional way computers have exchanged standardised business documents…
Getting started with EDI
Your Guide To Successfully Implementing EDI Solutions After spending hours…
Can you integrate
Cloud based EDI solutions do not have to exist separately from other IT…
Common Questions
My trading partner wants to start sending EDI Orders straight away, how soon can I start trading?
We have predefined procedures that helps minimise the time it takes to go live. Normally you can expect to start trading in a couple of weeks.
How can I minimise the time it takes to go live?
Make sure you have a project plan in place and all parties involved understand what they need to do. If you need help with this, your account manager will help.
Can I get a report to ensure my invoices were received?
Assuming your trading partner is correctly configured, yes, a report can be generated
How am I notified regarding file or transmission failures?
Incoming failures are picked up in real-time and notification sent in all cases
How do I keep visibility and control on my EDI?
Your Transalis web portal will give you complete visibility of all EDI activity
What file types & communication protocols do you support
We support all message formats including xml and json. We provide access to all communication types such as AS4, FTP & HTTPS
Yes – Transalis Cloud-based SaaS platform can integrate with any 3rd party application via an API
Can an integrated ‘retailer’ gain access to my systems?
No -Transalis Cloud-based EDI platform is completely secure
What message types do you support?
Transalis supports all standard message formats including EANCOM, EDITEC, xCBL, cXML, VDA, ODETTE openTRANS to name just a few
Yes, we do. Please refer to www.transalis.com/integrations page for more information.
What is your system up time and how am I notified of any system failures?
We continually monitor our service from multiple points across the globe to ensure, outside of agreed maintenance periods, our services are always available. Should an outage every occur you will be notified immediately.
How many user accounts / login’s can I have?
You can set-up a many users accounts and login’s as you need. There is no limit.
Do you need access to our systems' environment?
We will only require access if we are providing a full integration into your systems, and only to test the environment.Access will be kept to a minimum to ensure no interruption to your business.
Will there be any disruption to my existing network during switching over?
Any new EDI solution is set-up and tested parallel to your live system to ensure there will be no issues once live, which means it can be switched on at any time. In fact, many of our clients are not even aware the switch-over has occurred.
How do I manage my product catalogue on EDI?
You can manage your product catalogue via the web portal or integrated updates.
You can raise a ticket via support@transalis.com or call 0845 1232752
What happens if my trading partner makes a change to the file / process?
All changes can be accommodated.Depending on the complexity, there may be some development costs
What’s my GLN? Who provides this?
Your Global Location Number is typically provided by GS1, a network provider. However, Transalis can help and guidance on this.
Typically, this is managed for you by Transalis.
Yes, subject to the guidelines provided by your trading partner(s)
Who’s responsible for keeping my product data up to date?
It is your responsibility to ensure all your data is accurate and up to date
How long do you keep my files for?
We hold your data for 90 days before it is deleted. If you need to store your data for longer, we offer a range of different archiving options
We adhere to GDPR regulations and are ISO27001 accredited
My current VAN charges are outside of my control how do I manage these more effectively?
Where possible, we do not charge you VAN or data charges.
Why do I need to pay for mapping surely these are already in place?
Unlike our competitors, if you subscribe to one of our bundles there is no charge for creating maps.
Does my data allowance cover everything?
Yes, as you would expect we do operate a fair use policy