Achieving a frictionless supply chain can be a challenge when considering the best areas of the business to develop and invest in.

There are multiple departments that are essential in this process, including operations, sales/customer experience, and finance. Ensuring that each of these departments is aligned in the objective of creating greater efficiencies and productivity is vital for success. Our report, Achieving a Frictionless Supply Chain for B2B, details the key strategies we have identified for department leaders to consider.

For instance, Heads of Supply Chain want to ensure minimised costs and increased efficiency. Sales and Customer department heads are laser-focused on empowering their teams to enhance client relationships and capitalise on revenue-generation opportunities. Whilst Compliance Managers are raising their concerns regarding the urgency required for the business to comply with new international tax reporting mandates.

Targeted digital transformation offers an opportunity to tackle all of these objectives, resulting in a frictionless supply chain. Cloud-based EDI, paper-to-digital, and bespoke application integrations are all relevant solutions for the business functions highlighted above.

“We estimate that 70 percent of companies will employ hybrid or multi-cloud management technologies, tools, and processes.” – McKinsey*

In this report, we focus on the key departments that must be included in strategic digital transformation projects:

  1. Operations
  2. Sales/Customer Experience
  3. Finance

In each of these chapters, we address the key concerns and challenges for these department leaders. We include our strategic solutions and client success stories to use as reference. As with all of our quarterly whitepapers, this report is entirely free to access by downloading a copy.

To discuss any of the topics covered in our report, schedule a meeting with one of our team. Or you can call on 0845 123 3746 (UK) or +44 1978 369 343 (international) and email via You can also get access to more useful resources in our Knowledge Hub.