Transalis continues to provide transparency for their clients, both new and existing, by joining forces with the software review platform Capterra.

Capterra is a widely trusted platform where people can find and compare the best software for their businesses. There’s over a million verified reviews from UK users, so new customers can be assured they can find the right software for their unique business needs.

Visit our Capterra page

Customers First with Capterra

At Transalis, our team prides itself on approaching all interactions with clients from a Customer First perspective. Our Customer First approach is emulated throughout the customer journey:

Sales Team

Our sales team listens to our clients’ unique business needs and provides them with the most suitable solution.

Development Team

The development team ensures that solutions are built and implemented efficiently whilst keeping our client informed throughout the process.

Sales Team

Our sales team listens to our clients’ unique business needs and provides them with the most suitable solution.

Development Team

The development team ensures that solutions are built and implemented efficiently whilst keeping our client informed throughout the process.

Customer Experience

And once the software solution has been implemented our customer experience team maintains regular contact with the client to make sure we are still delivering a solution suited to them and highlighting any other areas our software solutions can help the business.

This latest move being listed on Capterra is another string to our Customer First bow. It ensures our clients have a voice as they are able to review their experience with us, the effectiveness of their EDI solution, as well as any areas in which we can enhance the UX further.

This latest move being listed on Capterra is another string to our Customer First bow. It ensures our clients have a voice as they are able to review their experience with us, the effectiveness of their EDI solution, as well as any areas in which we can enhance the UX further.

Visibility, Transparency, Efficiency for our customers

Visibility, Transparency, Efficiency. These areas are our core focus as a business, offering a service with our customers at the very centre of all we do:

  • Instant visibility of data across business systems
  • Total transparency of pricing with bundled software solutions and no VAN charges
  • Increased business efficiency and control over supply chain processes

Since Transalis has been listed on Capterra, our clients have been reviewing our EDI software solutions. Here’s what some of them had to say:

EDI reviews on Capterra

“EDI was needed in the business, and Transalis have been excellent. The service that Transalis has provided from the early concept phase through to current day have consistently been excellent. The integration involved our HQ IT team based in Japan, the team adapted and we worked well.”
Jason M., PMO Manager, Honda

“EDI was needed in the business, and Transalis have been excellent. The service that Transalis has provided from the early concept phase through to current day have consistently been excellent. The integration involved our HQ IT team based in Japan, the team adapted and we worked well.”
Jason M., PMO Manager, Honda

As a result of focusing on visibility, transparency and efficiency for our customers, all reviewers have commented on our great level of customer service, rating it 5 stars. Other areas our customers highly rated includes the ease of use of their software solution, the features and functionality, as well as value for money.

Setting Transalis eDI™ apart from the rest

By putting our customers first and creating innovative solutions to ensure business agility and supply chain resilience, Transalis sets itself apart from its competitors.

According to independent research commissioned by Transalis*, many EDI users are dissatisfied by the service they are receiving, with solution providers failing their customers on a range of issues particularly in relation to the challenges of 21st century commerce, such as Brexit and COVID-19.

The team at Transalis has made it their mission to dispel the myths around EDI, including that “it’s difficult to switch to another provider because the EDI is so embedded in internal systems”. Transalis will always put their customers first, providing innovative and accessible solutions suited to unique business needs, whilst keeping the customer informed throughout the process.

Our customers are able to choose from our clearly priced bundled EDI software solutions (from entry level, to large and complex supply chain requirements) or create their own customisable EDI solution with EDI Freedom. Customers can even gauge their prospective savings by using our ROI calculator as well as gain a better understanding of how EDI could benefit their business with our extensive resources including educational pieces, client case studies, and research reports in our Knowledge Hub.

New research report

Is EDI addressing the challenges of 21st-century commerce?

New research* reveals disparities between EDI user requirements and services delivered by EDI providers.

Download the report
EDI Report Download
New research report

Is EDI addressing the challenges of 21st-century commerce?

New research* reveals disparities between EDI user requirements and services delivered by EDI providers.

Download the report

If you would like to implement a software solution with a provider that puts their customers first then give our knowledgeable team a call on 0845 123 3746 (calling from UK) or +44 1978 369 343 (for international callers), or contact us via email sales@transalis.com.

* Independent research commissioned by Transalis Ltd: Is EDI addressing the challenges of 21st-century commerce?